How to be an active listener

Active listening is about hearing more than the words that are said. It’s about understanding the meaning, motivation or emotion behind those words. Some of the techniques of active listening are simple: make eye contact, acknowledge verbally and non-verbally what the other person says (e.g., offer affirmation like, “go on”, or nod your head as you understand things), invite them to say more about a respective topic or what it is their vision about it. Pay particular attention to non-verbal cues. Facial expressions, body language and even long pauses all serve as clues as to how the story makes them feel.

Usually, the leaders or the trainers, connect their personal stories with the subjects they present. The stories that you will hear are some of the most meaningful of their life and they may evoke strong feelings. Pride, love, fulfillment, fear, belonging, loneliness… all these and more might show up in different ways. Some people get more animated, use their hands more, sit on the edge of their seats, raise their voices, others may get choked up or become soft-spoken and reflective. You won’t be able to write down everything they say. However, be sure to tale notes of what they are saying when you see a visual or emotional cue. These may be important details as you start to find the common thread later on.

                                                                                                                                                                                                                                  Find your WHY - Simon Sinek

Why is important active listening? How can I or my team become active listeners? How to build effective communication?